What is your cancellation policy?
At Origin, we care deeply about giving each patient high-quality, consistent care. A big part of that is making sure you’re able to attend your scheduled visits.
We also understand that life happens. If you need to cancel or reschedule, we simply ask that you let us know at least 24 hours in advance by emailing info@theoriginway.com or calling our main line. When appointments are missed or cancelled at the last minute, it can delay your progress and limits access to care for other patients who are waiting for an opening. Early notice gives us the opportunity to find a new time to keep your care on track.
We do have a late cancellation and no-show policy in place to help support fairness and continuity of care across our patient community. If the cancellation is due to an emergency, we may be able to waive the fee, see details below.
What counts as a Late Cancellation?
A Late Cancellation means:
- Cancelling or rescheduling an appointment less than 24 hours before the scheduled start time.
If you cancel or reschedule with under 12 hours notice, or don’t show up at all without contacting us, that will be considered a No Show.
- Arriving more than 20 minutes late for your session may also count as a No Show.
What are the fees?
- The charge for a Late Cancellation is $75
- The charge for a No Show is $150
What if I had an emergency?
Please contact us when you can via email at info@theoriginway.com or phone. SMS / text message, individual Provider chat functionality or direct email to individual Providers are not monitored for emergency cancellations.
If you need to cancel with less than 24 hours’ notice due to an emergency, you may qualify for a late cancellation fee waiver. These waivers are typically reserved for unexpected, urgent situations such as labor and delivery, emergency medical care, a death in the family, or other circumstances confirmed by a healthcare provider.
To request a waiver:
- Contact us within 7 business days of the missed appointment via phone or email at info@theoriginway.com; we do not accept notice via SMS / text message, individual Provider chat functionality or direct email to individual Providers.
- We’ll send you a waiver request form through your patient dashboard.
- Complete and submit it within the 7-day window.
- Our team will review and respond within 7 business days. If approved, your fee will be refunded.
It is your responsibility to track your schedule in order to cancel or reschedule in a timely manner. Missing an appointment due to a missed email or text reminder does not exempt you from the late cancellation fees. The fees are automatically applied.
If you have any questions around cancelling you can always reach out to our team. For more information please review our Financial Policy.
