Platform Fee Overview
What is the platform fee and when do I pay it?
The Origin Way charges an annual platform fee (the “Platform Fee”) for access to certain features of the Services. The Platform Fee may be modified by The Origin Way from time to time. Patients currently receiving services from The Origin Way Physical Therapy and related entities may opt out of the Platform Fee as described below, and still be eligible to receive clinical services from The Origin Way..
Fee Description: The Platform Fee covers costs associated with the technological services that enhance your healthcare experience, including but not limited to, appointment scheduling, canceling, rescheduling, access to educational resources and videos, SMS communications with staff, and the waiving of one late cancellation fee each calendar year.
How often will I be charged the platform fee?
The Platform Fee is charged once per year at the time of a new evaluation. Current patients who have opted in will be billed annually on the anniversary of their last payment, as long as they remain opted in
- Financial Assistance: Patients who wish to access the platform but cannot afford to pay the fee may apply for financial assistance, which will waive the Platform Fee upon approval.
- Opt-out: Patients who do not want access to the platform can opt-out by emailing info+optout@theoriginway.com within 24 hours of their first evaluation.
Can I use HSA/FSA fees to pay the platform fee?
This expense is not typically eligible for HSA/FSA funds. Please feel free to contact your benefits manager or administrator to confirm.
For additional FAQ, please review Origin's Financial Policy.
