Platform Fee Overview

What is the platform fee and when do I pay it?

The Origin Way charges an annual platform fee (the “Platform Fee”) for access to certain features of the Services. The Platform Fee may be modified by The Origin Way from time to time. Patients currently receiving services from The Origin Way Physical Therapy and related entities may opt out of the Platform Fee as described below, and still be eligible to receive clinical services from The Origin Way.

Fee Description: The Platform Fee covers costs associated with the technological services that enhance your healthcare experience, including but not limited to, appointment scheduling, canceling, rescheduling, access to educational resources and videos, and SMS communications with staff.

The Platform Fee is charged once per year at the time of a new evaluation. Current patients who have opted in will be billed annually on the anniversary of their last payment, subject to the renewal policy below.

• Financial Assistance: Patients who wish to access Origin services but cannot afford to pay the fee may apply for financial assistance, which will waive the Platform Fee upon approval.
• Opt-out: Patients who do not want access to the platform can opt-out by emailing info+optout@theoriginway.com from the time of booking until 24 hours after their first evaluation.

Access to Care Without Platform Fee: Patients opting out of the Platform Fee will have restricted access to certain non-clinical services. They will not be able to book follow-up or new appointments through the digital health platform, and may only be able to communicate with our staff via phone and a general support email, subject to longer response times.

Collection of Platform Fee: The Platform Fee will be collected on the day at booking an initial appointment, or at the patient's initial evaluation.

• New and previously discharged patients can opt in or out of this fee.
• Current patients with Origin scheduled prior to the fee effective date and on a continuous plan of treatment without discharge, will not have a Platform Fee collected until at minimum, January 1, 2026. See below for effective dates.
• Current patients with Origin scheduled on or past the fee effective date, based on primary clinic, and on a continuous plan of treatment without discharge, who have opted in will be billed annually on the anniversary of their last payment, as long as they remain opted in. See below for effective dates.

Cancellation: The Platform Fee is non-refundable. If a patient cancels their platform access, they may continue to use the services until the end of their then-current membership period, but will not be eligible for a prorated refund. The Platform Fee will automatically stop and will not be billed to patients who have been fully discharged and are current with their Origin accounts. If the late cancellation waiver has not yet been used when the fee is canceled, it will no longer be available.

Renewal Policy: The Platform Fee will automatically end if a patient is fully discharged and current with their Origin financial account obligations. In all other circumstances, Patients must cancel their platform access before the renewal date to avoid being charged the Platform Fee for the next year. Failure to cancel will result in automatic renewal at the 12 month mark, and they will be charged the Platform Fee using their card on file or other prechosen payment method.

For additional FAQ, please review Origin's Financial Policy.